2701-garantias-y-aviso-legal

Warranties and Legal Disclaimer

Warranties and Legal Disclaimer; In compliance with the provisions of article 10 of Law 34/2002, of July 11, on Services of the Information Society and E-Commerce, the general information relating to this website is made available to users. Website ortohispania is owned by:

ASISTER ASISTENCIA FAMILIAR S.L.

CIF: B-44268852

Asister

C / Los Enebros, 74,

Galileo Building, 44002,

Teruel, Spain.

Phone: 978 623 985
E-mail: info@ortohispania.com

You can contact the administrators in the contact form or at info@ortohispania.com In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, ASISTER ASISTENCIA FAMILIAR S.L informs his Clients that any personal information you provide will be included in an automated personal data file created and maintained under the responsibility of ASISTER ASISTENCIA FAMILIAR S.L.

The purpose of this file is to facilitate the processing of orders and, if the customer requests it, communicate offers or news related exclusively to the service provided by www.ortohispania.com.

The client expressly authorizesASISTER ASISTENCIA FAMILIAR S.L to transfer her data to the transport company responsible for the delivery of the orders. ASISTER ASISTENCIA FAMILIAR S.L undertakes to comply with its obligation of secrecy of personal data and their duty to keep them and take all necessary measures to prevent their alteration, loss, treatment or unauthorized use.

The clients of www.ortohispania.com may at any time exercise their rights of access, rectification, cancellation and opposition through our email address info@ortohispania.com written to the following address:

ASISTER ASISTENCIA FAMILIAR S.L

Asister

C / Los Enebros, 74
Building Galileo
44002, Teruel
The warranty will be granted by the manufacturer or the current legislation.
Company name: ASISTER ASISTENCIA FAMILIAR S.L

Business Name: Ortohispania

Registered Office Address: Calle Ferial, Nº 14, 44147, Cedrillas (Teruel)

Registered Domains: www.ortohispania.com, www.ortohspania.es

Email: info@ortohispania.com

 

Telephone: +34 978 623 985 or + 34 616 99 66 24

 

We thank you for the attention you give us and for the trust you place in us.

General conditions:

The present general conditions regulate the use of the Web site of Internet that ORTOHISPANIA and from now on www.ortohispania.com, puts at your disposal like user.

The use of the website implies the full acceptance by the user of all the General Conditions of use of the website in force at any time when the user accesses it, so if it does not agree with any of the conditions established herein, you should not use the website.

The invoices corresponding to the commercial transactions will be issued by ORTOHISPANIA.

 

Conditions of access and use:

The user undertakes to make a lawful, diligent, honest and correct use of all information or content accessed through the website.

The user can not reproduce, transmit or exploit the contents of this website unless authorized by the company.

 

General conditions of sale:

The characteristics of the products and their prices in euros (€) are those that appear on the screen.

All prices shown in our web shop have the VAT included and are valid, except typing error, exclusively for purchases made through the web.

In these cases, in addition, will include the payment of the Customs (U.S.A.) rate entered into force in 2006 that taxes commercial transactions with the Canary Islands, Ceuta and Melilla. Bids are duly marked and identified as such. Their validity period is effective while they appear on the screen.

The amount of the shipping costs is not included. In case of orders outside Spain, the customer will be informed in advance of the products purchased as well as the amount of the shipping costs. Such shipping costs are always borne by the customer.

Orders through the Internet are firm, assuming full acceptance of the general conditions of sale.

 

With the exception of a possible particular agreement, the orders will be served within the agreed terms from the confirmation of the order by the Customer. The indicated delivery times are for guidance and ORTOHISPANIA strives to respect them. However, your delay will not imply the cancellation of the order or compensation.

The availability of products for sale through the website is subject to possible changes. Any circumstance that affects the availability of a product will be communicated to you as soon as possible.

 

Incidents and Returns

warranties and legal disclaimer

Right of withdrawal:

Pursuant to Law 3/2014 of 27 March, amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

ASISTER ASISTENCIA FAMILIAR S.L will accept returns of products within the first fourteen calendar days from the reception of the product or from the conclusion of the contract if it is services,

In order to exercise the right of withdrawal, the client will contact ASISTER ASISTENCIA FAMILIAR S.L via the telephone number 978 623 985 or via the email info@ortohispania.com to be informed of the steps to follow.

The customer must complete and send the purchase withdrawal form to the address indicated therein.
The delivery of the products to be returned must be made to the following address, together with the copy of the invoice:

ASISTER ASISTENCIA FAMILIAR S.L

CIF: B-44268852

Asister, C / Los Enebros, 74, Edificio Galileo, 44002, Teruel, Spain.

Phone: + 34 978 623 985    info@ortohispania.com

Once the merchandise has been received and its condition verified, the refund will be made. If the product is not returned together with the original packaging, the good may suffer a depreciation.

Incidents and Returns: Right of dismissal and return: for a minimum period of 14 calendar days since the consumer has received the product or from the conclusion of the contract if it is services,

To exercise the right of withdrawal and before making such return the customer must contact our sales department. You will be informed of the return process by e-mail to info@asister.es, telephone 978 623 985, fax 978 62 39 85 and WhatsApp 639 338 257 where you will be informed of the return process.

The customer must complete and send the Return Request Document to the address indicated therein (DOCUMENT link)

The delivery of the products to be returned must be made to the following address, together with the copy of the invoice:
Asister
ASISTER ASISTENCIA FAMILIAR S.L, C / Los Enebros, 74, 44002, Teruel
CIF: B-44268852

Once the merchandise has been received and its condition verified, the refund will be made. If the product is not returned together with the original packaging, the good may suffer a depreciation.

To be able to admit the return must be both the product and its packaging in perfect condition, without scratches or broken or deteriorated packaging, and including all the documentation that accompanies the product as well as its accessories. The customer must make a correct packaging that ensures its transportation without damage. Once received and verified by our staff that the product is in the same state in which it was sent, will proceed to the refund of its amount according to the payment method made by the customer.

In case of error in any of the characteristics (color, size, etc.) attributable to the customer, ORTOHISPANIA will replace the product, but the costs of both collection and re-delivery will be borne by the customer. In the case of articles that belong to the categories: Textile and Lingerie, Anti-decay Products, Certain Articles Related to Toilet and Urinary Incontinence, no refunds will be accepted.

If any item arrives defective or damaged, let us know and we will proceed to exchange it for another in perfect conditions. In this case, the shipping costs will be borne by Ortohispania

warranties and legal disclaimer

 

Out of warranty for return:

  • If, once delivered, you suffer damage caused by: External events, accidents, non-compliance with the instructions for use.
  • If they are damaged by improper installation or configuration of accessories by the customer.
  • If there is a fault caused by a component not supplied by ORTOHISPANIA
  • In case the general conditions of the manufacturer so indicate it.
  • If the change is due to an error by the customer, the customer will bear the shipping costs.
    Incidences and returns
  • In the case of articles that belong to the categories: Textile and Lingerie, Pressure Ulcer Products, Certain Articles Related to Toilet and Urinary Incontinence, no refunds will be accepted.
  • For hygienic reasons … bathroom articles, hygiene items, pillows, harnesses, pajamas, fastening belts, positioners, food aids, cushions, mattresses and other anti-decubitus products may not be returned if they have been removed from their original packaging.

Special Note … Sometimes the factory makes small design changes in a product to improve its performance, dimensions, appearance, etc … This has no impact on its basic characteristics or utility. However, web images may not have the latest update to reflect these changes.

  • If there is a fault caused by a component not supplied by ASISTER.
  • In case the general conditions of the manufacturer so indicate it.
  • If the change is due to an error by the customer, the customer will bear the shipping costs.
  • Whether it is: custom-made or customized product, bariatric product, special measures/size product or by mistake the taking of measures by the buyer….NO RETURN  IS POSSIBLE

 warranties and legal disclaimer

What is the return period ?:

The law provides for a minimum term of 14 calendar days (compared to seven of the previous regulation), although the seller may extend it. If the return period ends on a Saturday, Sunday or holiday, it is extended until the first working day. The period starts from the day the order is received by the customer or the person indicated by him. If the seller has not correctly informed about the right of withdrawal, the consumer has 12 months, plus the term of 14 days, to exercise his right. In the case of transactions with services or online content, the term is counted from the day following the hiring.

IMPORTANT:

At the moment of receiving your order you must follow the following instructions: check the package when it is delivered, if you notice a defect in the packaging, open it immediately and check the contents, if it is damaged or missing something, state all the defect.

warranties and legal disclaimer