FREQUENT QUESTIONS; Responses to a selection of the most frequent questions posed by users query service.

How to buy an article?

There are different possibilities to purchase products that are in our catalogue: You can call us to check the stock and receive professional advice you require. Our phone: 978 623 985 or 99 616 66 24.

How do I buy in the store?

A few simple steps you will be able to purchase the item you want in a simple and safe way.

Steps to make the purchase:

Search the item you want to buy, you have several options: Items to show all items in the store, search for their Category articles; article search for its brand and finally with the Advanced Search.

Once you have identified the item you want to buy, select the Add to cart button and automatically charge your purchase.

You can choose to continue shopping or proceed to process the purchase compra.Si select the delivery method.

Select the Billing and Refresh.

Checking your data, if the data is correct select OK and if you want to change any data select Modify invoice data.

Your purchase has been completed successfully, you can print a copy of your pedal in PDF format or Html. Shortly receive an e-mail with the details of your order.


Can I choose the shipping?

Depending on the shape and weight of the purchased products will be offered options sent with its corresponding price available. Before making the purchase confirmation you must choose the shipping method among which can be found:

Teruel and County- Transport Agency (Exclusive for delivery in the province of Teruel)

Peninsula – Transport Agency

For shipments to the Canary and Balearic Islands or other destinations available.

Eurpoe: Transport Agency

To view the shipping charges apply correctly, you must click on the Update button at the bottom of the screen (my purchase). once the shipping method selected.

Orders are collected until 13:00. All orders collected after that time and have for the next day.

Please let us provide a shipping address where someone for receipt of your order.

For other shipping methods request.

Delivery (upon confirmation of stock by ORTOHISPANIA)

Agency transport: 48 to 72 hours, not counting weekends or holidays in Spain. In Europe depending on the country receiving the purchase…3 to 11 days.


Can I choose the payment method?

Yes, you can choose between different payment options we have. The most common forms of payment are:

Bank transfer

You must make a deposit or transfer to name ORTOHISPANIA, ASISTER ASISTENCIA FAMILIAR S.L, the following account of the

Caja Rural (Teruel): 3080 00 69 8621 91934114 indicating the name and order number.

If payment is made by payment in cash in Caja Rural (Teruel), we may have proof of income through Internet in minutes.

If payment is by bank transfer, we recorded in 1 or 2 business days, if it was urgent to process your order, please send proof of payment by what´s App +34 639 338 257 or e-mail to the following address: info @ ortohispania.com



The shuttle COD has a 3.25 €.. It is only valid for Peninsular Spain. This option is not available for shipment by the Post Office.


Paypal and Credit Card

With this option you can pay by credit card, debit card or bank account. Total Secure Payments with Ortohispania


How long will it take to receive the goods?


The time of receipt of the goods will vary depending on whether the goods have in stock. And which is the country for delivery. At the time of purchase we will inform the delivery.